Policy & Cancellations

 

Booking and Cancellation Policy

 

Time is the currency of our life. Transparency builds trust. 

 

Locations:

  • Shepherdstown, WV (Walk-ins and Appointments available Saturday 11-6pm and Sunday 11-5pm) Brow & Lash Services. Facials are not available at this location. To book, call/text 304.876.6555
  • Harpers Ferry, WV (By Appointment Only Wednesday-Friday 10am-5pm) Facial, Brow, & Lash Services. To book, call/text 304.876.6555 or book online



Booking Policy:
To secure your appointment, a credit card is required at the time of booking. This helps confirm your reservation and prepare for your visit.

 

Arrival Time:
Please arrive 15 minutes early to allow time to complete any necessary paperwork and prepare for your service. This helps ensure a smooth and timely experience for you and other clients.

 

Late Policy:

Arriving more than 15 minutes late will result in the appointment being cancelled and 25% of service fee. 

 

— Why? Because I wont have enough time to complete your service and these are services that can’t be rushed.



Cancellation Policy: 

I kindly ask for a 24-hour notice for any cancellations or rescheduling. Cancellations made within 1 day of your appointment will incur a 50% fee of the service cost.

 

— Why? This policy is in place because with a short notice like this, it is unlikely to fill the appointment slot.

 

No Show Policy: 

Clients who do not show up for an appointment, or cancel the same day, will be required to pay 100% of full service and pay in full when booking another appointment.



— Why? Policies like this are in place to protect my time and income. When I do not work, I do not get paid. In the same way that your boss won’t cancel your work the day of and tell you that you aren't getting paid, it is the same for me. I have bills too! 

 

 

Studio Policies

Parking:

You may park in the driveway of studio or across the street in the BCT (Bank of Charles Town) parking lot

 

Refusal of Service: 

ReVersaRose maintains the right to refuse service to anyone who arrives to any appointment sick, intoxicated, or is disrespectful, rude, or violent to our staff and other clients. 

 

Sexual Misconduct Policy:

I am committed to providing a safe and respectful environment for all clients and staff. Any form of sexual misconduct, harassment, or inappropriate behavior will not be tolerated. This includes, but is not limited to:

  1. Inappropriate Comments: Any remarks of a sexual nature directed at staff or clients.

  2. Unwanted Touching: Physical contact that is unsolicited or unwelcome.

  3. Sexual Advances: Propositions or advances of a sexual nature that create an uncomfortable environment.

  4. Intimidation: Any behavior intended to coerce or manipulate another individual for sexual purposes.

Consequences:

Any individual found to have engaged in sexual misconduct will face immediate termination of services and may be reported to the appropriate authorities.



Thank you for taking the time to read the poilicies above. Your cooperation is appreciated. By booking an appointment you agree to all of the terms and conditions on this page.

 

I look forward to meeting you. 

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