REVERSAROSE

Privacy Policy

Last updated: September 24, 2026

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as information about past transactions.
• Communications with us, including information you provide when contacting REVERSAROSE for customer support, product questions, professional or wholesale inquiries, or other communications.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information regarding your interaction with the Services and how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, make a purchase, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to provide technology or services and they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember preferences and products you are interested in, send notifications related to your account or orders, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable product reviews where available, and provide a more customized shopping experience.

This may also include using personal information to improve and tailor the Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, postal mail, or other permitted channels.

We may also use information regarding your interaction with the Services to support advertising or marketing activities where permitted by applicable law.

Security and Fraud Prevention

We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety where appropriate, and secure our Services.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access information with anyone else.

Communicating With You

We use personal information to provide customer support, respond to inquiries, provide effective Services, communicate regarding orders or purchases, and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable law or valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

Such circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf, including ecommerce hosting, payment processing, IT management, data analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners that help us provide marketing services or advertising.
• When you direct or request us to disclose certain information to a third party, or otherwise consent to the disclosure.
• With affiliated entities or within our corporate group, if applicable.
• In connection with a business transaction such as a merger, acquisition, restructuring, sale, or bankruptcy.
• To comply with applicable legal obligations, including subpoenas, search warrants, court orders, or similar requests.
• To enforce applicable terms, policies, or agreements and to protect or defend the Services, REVERSAROSE, our rights, and the rights or safety of our customers or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including providers that may be located in countries other than the country where you reside.

In addition, to help protect, grow, and improve our business, we may use certain Shopify features that incorporate information obtained from your interactions with our store, Shopify, or other merchants.

In certain circumstances, Shopify is responsible for its own processing of your personal information, including responding to requests regarding personal information processed by Shopify for its own purposes.

To learn more about how Shopify uses personal information and the rights that may be available to you, you may review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal .

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

This may include external booking platforms, social media platforms, payment services, or other websites and services that REVERSAROSE does not control.

If you follow links to websites not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other applicable terms and conditions.

REVERSAROSE does not guarantee and is not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.

Information you choose to make available through public or semi-public venues, including third-party social networking platforms, may also be visible to other users or third parties.

Our inclusion of a link does not, by itself, imply endorsement of that website, platform, service, owner, or operator.

Children’s Data

The Services are not intended to be independently used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction where such collection is prohibited or requires parental consent.

If you are the parent or guardian of a child who has provided us with personal information and you believe that information should be deleted, please contact us using the information provided below.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms may be defined by applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee absolute security.

Information transmitted electronically may also be subject to risks while in transit. We recommend that you do not use unsecured communication channels to send highly sensitive or confidential information.

How long we retain personal information depends on a number of factors, including whether we need the information to:

• Maintain your account;
• Provide the Services;
• Complete or document transactions;
• Comply with legal, tax, accounting, or regulatory obligations;
• Resolve disputes; or
• Enforce contracts, policies, or other agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights described below in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by applicable law.

Right to Access or Know

You may have the right to request access to personal information that we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information we maintain about you.

Right of Portability

You may have the right to receive a copy of certain personal information we maintain about you and, in some circumstances, request that we transfer it to another party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of certain uses of personal information that applicable privacy laws define as the “sale” or “sharing” of personal information or as targeted advertising.

Where required, privacy controls or opt-out mechanisms may be made available through the Services.

Depending on your location and applicable law, recognized browser-based privacy preference signals, such as Global Privacy Control, may also be honored.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails.

If you opt out of promotional communications, we may still send non-promotional or transactional communications, such as messages regarding your account, orders, purchases, or customer-service requests.

UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, and subject to exceptions and limitations provided by applicable law, you may have additional rights in relation to your personal information.

• Objection to Processing and Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent. Where we rely on consent to process personal information, you may have the right to withdraw that consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights

You may exercise applicable privacy rights through privacy controls made available through the Services or by contacting REVERSAROSE using the information provided below.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

We may need to verify your identity before we can process a request, as permitted or required by applicable law.

In accordance with applicable law, you may designate an authorized agent to make certain requests on your behalf. Before accepting a request from an agent, we may require proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to valid requests within the time required by applicable law.

Complaints

If you have concerns or complaints regarding how we process your personal information, please contact REVERSAROSE using the contact information below.

Depending on where you live, you may also have the right to appeal a decision regarding a privacy request or submit a complaint to your local data protection or supervisory authority.

Residents of the European Economic Area may find information about relevant supervisory authorities through the European Data Protection Board .

International Transfers

Personal information may be transferred, stored, and processed outside the country where you live.

Where required by applicable law, transfers of personal information from the European Economic Area or United Kingdom may rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or other lawful transfer mechanisms recognized by the relevant authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services, technology, or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide additional notice where required by law.

Contact

If you have questions regarding this Privacy Policy, our privacy practices, or would like to exercise privacy rights that may be available to you, please contact:

For purposes of applicable data protection laws, REVERSAROSE is the data controller of your personal information where required by applicable law.